Help CentreCompetitor TrackingHow Price Data Is Updated
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How Price Data Is Updated

Understanding how often competitor prices are refreshed and what affects update frequency.

2 min read
Competitor Tracking

Update Frequency

RightPrice updates competitor prices daily to ensure you have current data.

Standard Updates

  • All tracked products: Updated daily

Priority Updates

High-priority products may receive more frequent updates:

  • Products in active pricing rules
  • Recently repriced items
  • High-value products
  • Products you've starred

Last Updated Timestamp

Each price shows when it was last checked:

  • "Just now": Updated within the last hour
  • "X hours ago": Updated within the day
  • "Yesterday": Updated in the previous 24 hours

Factors Affecting Updates

Product Priority

Products are prioritised based on:

  1. Active pricing rules
  2. Recent user interactions
  3. Match confidence score
  4. Category importance

Retailer Availability

Updates depend on retailer website accessibility. Occasionally updates may be delayed if a retailer site has issues.

Manual Refresh

Need the latest price immediately?

  1. Go to the product page
  2. Click the Refresh icon next to competitor prices
  3. Wait a few seconds for updated data

Note: Manual refresh is rate-limited to prevent abuse.

Data Freshness Guarantee

On Growth plans and above:

  • All tracked products updated daily
  • Automatic alerts if data staleness detected

Further Reading

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