Two-Way Sync
RightPrice maintains a two-way connection with your Shopify store:
Shopify → RightPrice
- Product changes in Shopify appear in RightPrice within seconds
- Uses Shopify webhooks for real-time updates
- Daily full sync ensures nothing is missed
RightPrice → Shopify
- Price updates you approve are pushed to Shopify
- Changes appear in your Shopify admin immediately
- Only modifies the price field - never touches other product data
What Triggers a Sync?
From Shopify
- Creating a new product
- Updating product title, price, or details
- Deleting a product
- Changing variants
From RightPrice
- Approving a price change
- Bulk price updates
- Pricing rule suggestions you accept
Sync Status
Check sync status in Settings > Sync:
- Last synced: When we last checked Shopify
- Products synced: Total products imported
- Pending changes: Price updates waiting to be pushed
Troubleshooting Sync Issues
Products not appearing
- Check the product is active (not draft) in Shopify
- Wait a few minutes - webhooks can occasionally delay
- Use Force Re-sync in settings
Price changes not updating
- Ensure you clicked Sync to Shopify after approving
- Check your Shopify permissions are still active
- Try disconnecting and reconnecting the app
Manual Sync Options
- Sync All Products: Re-imports your entire catalog
- Re-match Products: Runs matching again without re-importing